Return Policy & Merchandise Return Form
Customer must obtain a Return Merchandise Authorization ("RMA") # within 7 days from the order delivery date. Once issued, RMA # is valid for 15 days within which SupermodelBoutique.com must receive the return. SupermodelBoutique.com will not accept returns without prior authorization and an RMA number. All returns without RMA # will be refused and return to sender at customer's expense. Customer responsible for the initial shipping and return shipping cost, unless the item received was our shipping mistake. Customer must inform us of any discrepancy within 7 days so that we may investigate and resolve the issue accordingly. All items returned for refund are subjected to 20% restocking fee. All return must arrive at our address within 30 days of order delivery. Return missed 30 days allowable return period may not entitle to refund or may subject to 50%-75% restocking fee.
We can not accept return if:
The items are soiled, worn, or laundered. Due to federal health code, we can not accept
return on undergarments, jumpsuit, swimwear and wig once they have
been tried on or worn. We will considered open package on such items as
tried on or worn. Close-out sale and liquidation items are sold as it.
Special order items, seasonal items, leather, boots and on sale items are
none refundable. They can only be returned for store credit or
exchange. All items returned for refund are subjected to 20% restocking fee.
All return must meet the
- All tags need to be attached on items for us to accept the package,
we will not accept the return if you have altered tags in any way.
- Novelty, DVD, stocking, panty and undergarment
must be factory sealed to receive a refund. Opened items cannot be returned
unless defective. Defective items will be replaced with the same item only.
- For refund or replacement,
please use the merchandise return form below. If any item was damaged
during shipping, please email us immediately to initiate damage inspection.
- We may be able
to help you to resolve a problem without returning the product. We can
be contacted via our
Email Contact Form.
Please allow 5
- 10 business days to process your return. Insured your parcel and retain the shipping receipt in case of loss
or damage. Items must be shipped
SupermodelBoutique.com Return Dept.
5029 Pale Buffalo Rd.
Las Vegas, NV 89139
To serve you
better, please let us know IN DETAIL the reason of the return:
1. Defective Replacement
3. Store Credit 4. Refund Your Phone